Removing a payroll: If you have already run a payroll, and realize there was a mistake, you can remove that payroll as long as no bank drafts have taken place. We normally draft payroll taxes and direct deposit funds the day before your check date. If you run payroll on the check date, we will normally draft the next day. Using the steps below, you can easily remove a payroll you have run and rerun it. Keep in mind, if you do not see the red Remove Pay Run button then you will need to contact our Client Experience team at 877-328-6505.
Reasons for removing a payroll:
- You paid an employee too much or too little.
- You included an employee on the payroll that did not need to be paid.
- You did not enter the correct type of hours (i.e. vacation, sick, bonus, etc.)
- You withheld the incorrect taxes because of a mistake with the employee setup.
Step 1: To remove the payroll, start by logging into OnPay. The first page you come do is the Dashboard. It should look like this:
Note: If your screen is more narrow it may not display all of the items above.
Step 2: Once you see the Dashboard, scroll down until you see the Recent Pay Runs section. There you should find the last payroll you ran at the top of the list. If you are still able to remove the run, it will have a Remove Pay Run button at the bottom of the image below:
Note: Removing pay runs removes all data associated with that payroll. You will need to rerun the payroll including each employee that is supposed to be paid for that check date unless you paid some on another run you did not remove.
What happens if payroll drafts or tax payments have already occurred:
If the payroll tax and direct deposit drafts have already occurred, you will need to call so we can remove the run for you, and make sure refunds happen correctly. If the direct deposit or taxes have already been paid, then some additional changes may have to be made to refund the amounts. If your employees use a pay card (Greendot, etc.), we cannot reverse funds from their account. You will have to collect those funds from the employee. We pay 941 and several state's income taxes on a semi-weekly basis for ease. If these taxes have already been paid, we cannot refund you the money until you run another payroll with taxes that meet or exceed the overpaid funds. When you run the next payroll we will draft you like normal, but when we go to pay the tax on the new pay run, we will reduce the overpaid amount out of the payment and refund it to you. We do not refund any overpaid taxes until we have reduced enough payment to cover the entire overpayment. That could take multiple pay runs. If you do not have any other payrolls tax quarter, or if you do not run enough payrolls in the rest of the quarter to cover the overpayment, you will be refunded by the IRS or the state that is overpaid. If you have any additional questions please let us know by calling 877-328-6505 M-F 9AM-8PM ET.